MESSAGE FOR DEREK / DIANE AT ECOSSE (PLEASE REPLY URGENTLY)

pacman · Post by **pacman** » Thu Aug 11, 2005 6:34 pm

I have sent many e-mails to yourselves and have received no reply, therefore I am leaving this message for you on here in the hope that you will see it & reply to my request for the refund of the postage costs promised to me by Diane for the return of incorrect lights sent to me which I returned on the condition you refund my costs as agreed by Dianne.

Thanks

pacman (Simon)

(If this request is against the rules please remove it)

Post by **Lyndon** » Thu Aug 11, 2005 6:35 pm

no problem posting m8, hope ya get it sorted soon

Derek · Post by **Derek** » Thu Aug 11, 2005 9:45 pm

No offence but maybe you could remove my name from your post - immediately !

My connection with Ecosse is purely as a customer and I have continually recommend them because of the excellent service they provided me with while I owned my 206CC and the way they treated me. If I bought another Pug (would only be as a 2nd car) then I would return again.

I heard they recently had serious issues with their e-mail due to a problem with their provider. I don't know if there are still problems.

Anyway, I think you would find it easy to pick up a phone and give Diane a call on 01506 516106 and I am sure she will only be too happy to bring an end to your problem.

Danielle · Post by **Danielle** » Thu Aug 11, 2005 9:57 pm

Nothing like being guilty by association!!!

Derek · Post by **Derek** » Thu Aug 11, 2005 10:50 pm

pacman · Post by **pacman** » Fri Aug 12, 2005 2:01 pm

No offence Derek but the guy I spoke to on Friday 22nd July on the phone at ecosse was called Derek, obviously not you.I have been abroad till now and have sent them e-mails every day for the last few days and got no response at all since Derek said he would sort it out on 22nd July.

pacman

Derek · Post by **Derek** » Sat Aug 13, 2005 5:02 pm

Well I think direct contact is the way to go - why make a post on a forum tat they are very unlikely to see.

pacman · Post by **pacman** » Tue Aug 16, 2005 7:55 am

All sorted now.Thanks to Dianne.

Many thanks

pacman

Post by **Lyndon** » Tue Aug 16, 2005 5:36 pm

glad you got a postive result

Derek · Post by **Derek** » Tue Aug 16, 2005 11:28 pm

Could have got it sorted in the first place by speaking to Diane - it's what most people would do, not make a post on an internet forum and expect miracles.