Heath Park Motor Company
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Gus
- Posts: 2
- Joined: Sun Mar 21, 2004 8:08 pm
If anyone's considering buying a new Peugeot of any description, DEFINATELY DON'T buy it from Heath Park! They managed to sell me it O.K. Their aftersales is a nightmare though. Went back three times in the first week and they couldn't care less. They left me a customer satisfaction form the first time and I slagged them off. The manager bloke made out that I was over-reacting! All kinds of cock-ups and general incompetance on behalf of their 'master technicians' or whatever they've got the audacity to call the gaggle of in-bred, knuckle-draggers they've got working there. The CLASSIC has got to be the tyres. After about a year, it'd developed blisters in 3 of it's tyres. Obviously had to have them all replaced. Struck me as odd, but thought i'd been ragging it a bit too hard. I took it in for it's 6,000 mile service. Got it back apparently with no problems. After a few days, I decided it was handling a bit weird and wondered if the tyres needed air in them a bit. I checked them and they were all dangerously over-inflated. It then became clear that the retards who do the servicing had obviously put WAY too much air in them on a previous visit (probably for the radio). The dealer didn't want to know. Wrote letters and they claimed they couldn't prove anything. Find it difficult to imagine how they'd prove that - bet they could prove it cost me £400 though.
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zoe
- Posts: 3
- Joined: Wed Apr 21, 2004 11:51 am
Hi - also if you are considering buying a newer peugeot i would strongly advise DO NOT PURCHASE FROM WARWICK CITY WRIGHT dealers in Mile End.
Again i was sold a car that was 18 months old in January this year- got a good deal with it - was promised that the brakes would be fixed, worn tyres would be replaced and a rip in the seat would be fixed and the car would be serviced before picking it up.
The tyres were replaced and that was all. A week after we realised the spare key didnt work and the brakes still werent right. So we called to try and arrange for all to be done. We were told it was a specialist job to fix the seat and that we'd have to wait but it would get done. Then a few weeks later the service light came on. We queried this again and were told that it was an admin error at their end but it had definately been serviced.
Then we found a second service/warranty book in the boot (the right one this time for our car). The salesguy who sold us the car was having problems finding the book when we brought the car. He then miraculously found a book and filled in our cars details in the book and said "oh someone hasnt filled the book in correctly" - yeah because it wasnt the book that belonged to the car - it had 3 service stamps in it! The car hadnt been serviced.
To add to that when we took the car onto the motorway we started experiencing a shuddering/jolting motion on the motorway - where the whole car shakes at 70-85 mph. Again we explained this and arranged to have all of the problems fixed.
We took the car back in a few weeks back. The day it went it i had a phonecall from the service dept telling me that while they were servicing the car they found that the brakes were 80% and 90% worn and did i want them changed them. So i told them that the sales guy had said the brakes would be looked at and changed if necessary so go-ahead and change them. He then told me that i would be charged for this! The sales guy who had supposedly booked it in had forgotten to let anyone know what was due to be done and was conveniently not in the office. We spent the rest of the day in dispute over who would pay for the service and they then stopped work on the car. We arrived to pick up the car and try and resolve the situation. The sales manager (who we had spoken to earlier in the day) was disgraceful - he even refused to come and see us when we arrived!
Fortunately the service department were great in trying to help resolve the issue. The service manager was so disgusted that the sales manager had illegally filled in the service book that he went to see the sales manager and told him that he would be paying for the service. So that was the service paid for.
This still left the brakes, spare key, rip in the seat and jolting on the motorway. We took the car away and were told to contact the sales guy again the next day which we did. Hes initial reaction was that he couldnt believe all the jobs hadnt been done and that hed look into it. He then phoned back and said "no wonder why the brakes were worn - we'd done 6,000 miles since we brouhgt the car". Well we hadnt. As well as all the other cock-ups they had recorded the wrong mileage on the car. They didnt accept this and refused to change the brakes. He said he couldnt find the original file and couldnt understand why the had the wrong mileage - he promised to ring back - and never did.
I had to talk to 2 area managers in order to get the brakes and spare key resolved. The car went in on 2 separate occasssions again, because they didnt change the back break pads when we took it back in.
I have to this day received no apology or explanation. Im still waiting for the seat to be fixed and the car is back in there at the moment being investigated for the jolting motion we are experiencing on the motorway.
It has taken 3 months, numerous phonecalls and stress to get to this point. The guys at the servicing dept were very good and helpful - but at the end of the day if you get any problems then they have to take instructions from the sales dept - which is where it all falls down. Im considering contacting Peugeot head office or even watchdog and complaining - they were absolutely disgraceful!
Again i was sold a car that was 18 months old in January this year- got a good deal with it - was promised that the brakes would be fixed, worn tyres would be replaced and a rip in the seat would be fixed and the car would be serviced before picking it up.
The tyres were replaced and that was all. A week after we realised the spare key didnt work and the brakes still werent right. So we called to try and arrange for all to be done. We were told it was a specialist job to fix the seat and that we'd have to wait but it would get done. Then a few weeks later the service light came on. We queried this again and were told that it was an admin error at their end but it had definately been serviced.
Then we found a second service/warranty book in the boot (the right one this time for our car). The salesguy who sold us the car was having problems finding the book when we brought the car. He then miraculously found a book and filled in our cars details in the book and said "oh someone hasnt filled the book in correctly" - yeah because it wasnt the book that belonged to the car - it had 3 service stamps in it! The car hadnt been serviced.
To add to that when we took the car onto the motorway we started experiencing a shuddering/jolting motion on the motorway - where the whole car shakes at 70-85 mph. Again we explained this and arranged to have all of the problems fixed.
We took the car back in a few weeks back. The day it went it i had a phonecall from the service dept telling me that while they were servicing the car they found that the brakes were 80% and 90% worn and did i want them changed them. So i told them that the sales guy had said the brakes would be looked at and changed if necessary so go-ahead and change them. He then told me that i would be charged for this! The sales guy who had supposedly booked it in had forgotten to let anyone know what was due to be done and was conveniently not in the office. We spent the rest of the day in dispute over who would pay for the service and they then stopped work on the car. We arrived to pick up the car and try and resolve the situation. The sales manager (who we had spoken to earlier in the day) was disgraceful - he even refused to come and see us when we arrived!
Fortunately the service department were great in trying to help resolve the issue. The service manager was so disgusted that the sales manager had illegally filled in the service book that he went to see the sales manager and told him that he would be paying for the service. So that was the service paid for.
This still left the brakes, spare key, rip in the seat and jolting on the motorway. We took the car away and were told to contact the sales guy again the next day which we did. Hes initial reaction was that he couldnt believe all the jobs hadnt been done and that hed look into it. He then phoned back and said "no wonder why the brakes were worn - we'd done 6,000 miles since we brouhgt the car". Well we hadnt. As well as all the other cock-ups they had recorded the wrong mileage on the car. They didnt accept this and refused to change the brakes. He said he couldnt find the original file and couldnt understand why the had the wrong mileage - he promised to ring back - and never did.
I had to talk to 2 area managers in order to get the brakes and spare key resolved. The car went in on 2 separate occasssions again, because they didnt change the back break pads when we took it back in.
I have to this day received no apology or explanation. Im still waiting for the seat to be fixed and the car is back in there at the moment being investigated for the jolting motion we are experiencing on the motorway.
It has taken 3 months, numerous phonecalls and stress to get to this point. The guys at the servicing dept were very good and helpful - but at the end of the day if you get any problems then they have to take instructions from the sales dept - which is where it all falls down. Im considering contacting Peugeot head office or even watchdog and complaining - they were absolutely disgraceful!
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northy
- Posts: 5
- Joined: Fri Apr 09, 2004 1:51 am
- Location: West Sussex
Zoe,
Sorry to hear you've had so many problems with your car and more importantly the crappy service you've had from the sales people, sounds totally unbelievable to me. It does differ from dealership to dealership.
We got a brand new 206 2.5 years ago from a dealer in Surrey, and had loads of problems with the after sales service/issues with the car, this took 6 months and much letter writing and complaining to get sorted.
In fact we still have a minor problem with the car, which we are currently dealing with Peugeot UK customer service dept, who are based in Coventry. My advice would be to get in touch with them, via a letter first, and explain what has happened, and try to get some form of compensation / freebies (e.g. a free service etc). Also, I would recommend you find another dealer in your area, if possible.
Sorry to hear you've had so many problems with your car and more importantly the crappy service you've had from the sales people, sounds totally unbelievable to me. It does differ from dealership to dealership.
We got a brand new 206 2.5 years ago from a dealer in Surrey, and had loads of problems with the after sales service/issues with the car, this took 6 months and much letter writing and complaining to get sorted.
In fact we still have a minor problem with the car, which we are currently dealing with Peugeot UK customer service dept, who are based in Coventry. My advice would be to get in touch with them, via a letter first, and explain what has happened, and try to get some form of compensation / freebies (e.g. a free service etc). Also, I would recommend you find another dealer in your area, if possible.
NORTHY