CC Survey - Please Complete.

Justin · Post by **Justin** » Mon Mar 18, 2002 3:18 pm

Those of you who've read the "Major Concerns" topic will know Rob and I have decided to have a crack at collecting data regarding the types and frequency of problems encountered by the cc owners that use this forum.

We could do with collecting as much data as possible so please complete the survey and spread the word to as many cc owners as you can.

206 cc problem survey:

Please copy and paste the questionnaire below into a new posting and complete all answers if possible.
I've completed mine so you can use it as an example.
Any data collected will ONLY be used for the purposes of this survey.

Please complete the survey even if you've NEVER had a problem with your cc, it's important that the data we collect shows as complete a picture as possible.
The more professional and competent our results, the more likely we are to be taken seriously.
We're not trying to cause malicious harm to the public perception of Peugeot, we just want them to make a serious effort to improve communication with their customers and address the serious quality problems afflicting what is an otherwise great car.

A posting will be made to the forum to notify you of the closing date of the survey.

Cheers in advance,
Justin.

PS. You'll notice the formatting is a bit of a mess but don't worry about it, the problem's down to the forum software ignoring spaces so I've used dashes instead. Just go for it - I'll figure out what you're saying

[ This Message was edited by: Justin on 2002-03-18 14:28 ]

Justin · Post by **Justin** » Mon Mar 18, 2002 3:23 pm

206 cc problem questionnaire:

Your 206cc Forum User Name:

(this is only used to monitor the fact that you are a
registered user of the forums and to ensure that each
person only submits one questionnaire - this obviously
helps us to make sure we capture good quality data).

What type of cc do you own:

1.6 (S) Manual - Yes
1.6 (S) Automatic
2.0 (SE)

What Coutry do you live in: England

Date you collected your cc
(just Month/Year is fine): OCT 2001

Number of visits to dealer
for corrective work so far: 2

Distance travelled so far (approx)
Miles: 6500
Kilometres:

please answer yes or no to the following:

--------------------Suffered--Taken to--Fixed
--------------------from?-----Dealer?---
Roof Leaks?---------Yes-------Yes-------Yes
Problems Opening/
Closing roof?-------No---------------------
Failing to start?---Yes-------No--------Yes
Engine cutting out?-No
Windows rattling?---Yes-------No--------No
Window seals
"squeaking"?--------Yes-------No--------No
Brakes "squeaking"?-Yes-------No--------No
Clutch pedal
"squeaking"?--------Yes-------Yes-------Yes

Any other problems - Please detail any other problems you may have encountered including those that were fixed by returning the cc to the dealer:

Carpet comes away at sides under door seals, fixed on one side but started happening again on the other.
Paint defect on delivery - fixed by dealer.
Seat belt didn't retract properly - fixed by dealer.

[ This Message was edited by: Justin on 2002-03-18 14:27 ]

[ This Message was edited by: Justin on 2002-03-19 12:00 ]

col · Post by **col** » Mon Mar 18, 2002 3:49 pm

I am pleased to participate but hope that this is to target Peugeot plc and not individual Peugeot dealers. I know a lot of people had had probs with there dealers, but i think the main reason for their incompetance is lack of knowledge from Peugeot themselves.

So lets go for the puppet master and not the poor puppets

thanks

col

col · Post by **col** » Mon Mar 18, 2002 3:56 pm

206 cc problem questionnaire:

Your 206cc Forum User Name: Col

(this is only used to monitor the fact that you are a
registered user of the forums and to ensure that each
person only submits one questionnaire - this obviously
helps us to make sure we capture good quality data).

What type of cc do you own:

1.6 (S) Manual - Yes
1.6 (S) Automatic
2.0 (SE)

What Coutry do you live in: England

Date you collected your cc
(just Month/Year is fine): OCT 2001

Number of visits to dealer
for corrective work so far: 6

Number of miles travelled
so far (approx): 3000

please answer yes or no to the following:

--------------------Suffered--Taken to--Fixed
--------------------from?-----Dealer?---
Roof Leaks?---------Yes-------Yes-------Maybe
Problems Opening/
Closing roof?-------No---------------------
Failing to start?---No-------No--------No
Engine cutting out?-No
Windows rattling?---Yes-------No--------No
Window seals
"squeaking"?--------Yes-------No--------No
Brakes "squeaking"?-No-------No--------No
Clutch pedal
"squeaking"?--------Yes-------Yes-------Yes

Any other problems - Please detail any other problems you may have encountered including those that were fixed by returning the cc to the dealer:

Squeaky seat
Rattling boot lid, fixed after 3 visits
Leaks - Water tests weren't performed on car until i kicked up a fuss.

Though admittdly the dealer is now doing much more to address the problems.

Robbie · Post by **Robbie** » Mon Mar 18, 2002 4:05 pm

206 cc problem questionnaire:

Your 206cc Forum User Name: Robbie

What type of cc do you own:

1.6 (S) Manual
1.6 (S) Automatic
2.0 (SE)Manual Yes

What Coutry do you live in: England

Date you collected your cc
(just Month/Year is fine): OCT 2001

Number of visits to dealer
for corrective work so far:

1 for corrective work (hire car, 307 provided for the day)

+1 for consultation

Number of miles travelled
so far (approx): 4500

please answer yes or no to the following:

--------------------Suffered--Taken to--Fixed
--------------------from?-----Dealer?---
Roof Leaks?---------Yes------Yes-------No
Problems Opening/
Closing roof?-------No-------No-------No
Failing to start?---No-------No-------No
Engine cutting out?-Yes------No-------No (work in progress)
Windows rattling?---No-------No--------No
Window seals
"squeaking"?--------Yes------No--------No
Brakes "squeaking"?--No------No--------No
Clutch pedal --------No------No--------No

Any other problems - Yes.

-identified faults upon delivery of car - carpet came away at sides under door seals-
scratch on leather seat. Peugeot put new clips on straightway to fix. Peugeot offered replacement leather covering to scratched seat, haven't taken up offer as scratch is quite small.

First couple of days suffered door lock/sensor failure resulting in door opening onto 1st catch on motorway (alarming!). Dealer stripped door and repaired lock.

Curling rubber cosmetic strip (not the large plastic one) either side of car aft of the anti-roll that hides the roof mechanism, which can only be seen when roof is down. Spoke to Peugeot, they will attempt to fix at six month service.

Robbie

[ This Message was edited by: Robbie on 2002-03-18 20:55 ]

STEPHEN · Post by **STEPHEN** » Mon Mar 18, 2002 5:35 pm

206 cc problem questionnaire:

Your 206cc Forum User Name:

(this is only used to monitor the fact that you are a
registered user of the forums and to ensure that each
person only submits one questionnaire - this obviously
helps us to make sure we capture good quality data).

What type of cc do you own:

1.6 (S) Manual - Yes
1.6 (S) Automatic
2.0 (SE)

What Coutry do you live in: England

Date you collected your cc
(just Month/Year is fine): March 2002

Number of visits to dealer
for corrective work so far: 3

Number of miles travelled
so far (approx): 300

please answer yes or no to the following:

--------------------Suffered--Taken to--Fixed
--------------------from?-----Dealer?---
Roof Leaks?---------Yes-------Yes-------No
Problems Opening/
Closing roof?-------No---------------------
Failing to start?---No-------No--------No
Engine cutting out?-No
Windows rattling?---Yes-------Yes--------No
Window seals
"squeaking"?--------Yes-------No--------No
Brakes "squeaking"?-Yes-------No--------No
Clutch pedal
"squeaking"?--------No-------No-------No

Any other problems - Please detail any other problems you may have encountered including those that were fixed by returning the cc to the dealer:

Broken quarter light within two hours of picking up! Windows rattling. Roof leaks.
Carpet coming away by drivers door. Roof realigned.

Chris · Post by **Chris** » Mon Mar 18, 2002 5:57 pm

206 cc problem questionnaire:

Your 206cc Forum User Name:

Chris

What type of cc do you own:

1.6 (S) Manual
1.6 (S) Automatic
2.0 (SE) - YES

What Coutry do you live in: England

Date you collected your cc
JUNE 2001

Number of visits to dealer
for corrective work so far: 4

Number of miles travelled
so far (approx): 9000

please answer yes or no to the following:

--------------------Suffered--Taken to--Fixed
--------------------from?-----Dealer?---
Roof Leaks?---------Yes-------Yes-------Yes
Problems Opening/
Closing roof?-------No---------------------
Failing to start?---No-------No--------No
Engine cutting out?-No
Windows rattling?---Yes-------No--------No
Window seals
"squeaking"?--------Yes-------No--------No
Brakes "squeaking"?-Yes-------No--------No
Clutch pedal
"squeaking"?--------Yes-------Yes-------Yes

Any other problems - Please detail any other problems you may have encountered including those that were fixed by returning the cc to the dealer:

Drivers side lock broke after i had the car for a week. Dealer fixed it.
Drivers seat squeaked like crazy. Dealer fixed after a few attempts.
Seal on offside rear quater light was faulty and replaced by the dealer.

Derek · Post by **Derek** » Mon Mar 18, 2002 6:26 pm

206 cc problem questionnaire:

Your 206cc Forum User Name: DEREK

What type of cc do you own:

1.6 (S) Manual -
1.6 (S) Automatic
2.0 (SE) YES

What Coutry do you live in: Scotland

Date you collected your cc
(just Month/Year is fine): DEC 2001

Number of visits to dealer
for corrective work so far: 3 - THEN REJECTED

Number of miles travelled
so far (approx): 2700 & 3000 IN COURTESY CARS

please answer yes or no to the following:

-------------Suffered--Taken to--Fixed
--------------------from?-----Dealer?---
Roof Leaks 1: SUFFERED FROM, TAKEN TO DEALER, CAME BACK WORSE

Roof Leaks 2: TAKEN BACK TO DEALER, NOT FIXED, CC REJECTED

Problems Opening/Closing roof: TWICE QUARTER WINDOWS DIDN'T CLOSE, REPORTED TO DEALER, UNLIKELY THEY DONE ANYTHING

Failing to start 1: SUFFERED FROM, TAKEN TO DEALER, NOT FIXED

Failing to start 2: RETURNED TO DEALER, SUPPOSEDLY FIXED, WILL NEVER KNOW IF IT WAS

Engine cutting out?: NO

Other problems: Rattle from roof area behind drivers seat. First visit to dealer - they didn't even try to fix as the mechanic was on holiday - nice. 2nd visit, better than it was but still evident.

Other Faults all fixed by dealer:

Interior light not working unless door opened.

No power to cigarette lighter.

Squeaking noise from engine when idling.

Heated rear window not working.

Aircon display knackered.

Don't remember anymore.

Derek

Simon (PugSport) · Post by **Simon (PugSport)** » Mon Mar 18, 2002 7:01 pm

Your 206cc Forum User Name: Simon (PugSport)

What type of cc do you own:

2.0 (SE) - YES

What Coutry do you live in: England

Date you collected your cc
March 2001

Number of visits to dealer
for corrective work so far: 0

Number of miles travelled
so far (approx): 27,000

please answer yes or no to the following:

--------------------Suffered--Taken to--Fixed
--------------------from?-----Dealer?---
Roof Leaks?---------No-------No-------No
Problems Opening/
Closing roof?-------Yes---------------------
Failing to start?---No-------No--------No
Engine cutting out?-No
Windows rattling?---No-------No--------No
Window seals
"squeaking"?--------Yes-------No--------Yes
Brakes "squeaking"?-No-------No--------No
Clutch pedal
"squeaking"?--------No-------No-------No

_________________
Simon
MoonStone 206CC SE
simon@pugsport-gti.com

PugSport-GTi Performance Tuning & Performance 206 Group

[ This Message was edited by: Simon (PugSport) on 2002-03-18 18:03 ]

[ This Message was edited by: Simon (PugSport) on 2002-03-18 18:05 ]

Peter · Post by **Peter** » Mon Mar 18, 2002 7:11 pm

206 cc problem questionnaire:

Your 206cc Forum User Name: Peter

(this is only used to monitor the fact that you are a
registered user of the forums and to ensure that each
person only submits one questionnaire - this obviously
helps us to make sure we capture good quality data).

What type of cc do you own:

1.6 (S) Manual - Yes
1.6 (S) Automatic
2.0 (SE)

What Coutry do you live in: England

Date you collected your cc
(just Month/Year is fine): Jan 2002

Number of visits to dealer
for corrective work so far: 0

Number of miles travelled
so far (approx): 1500

please answer yes or no to the following:

--------------------Suffered--Taken to--Fixed
--------------------from?-----Dealer?---
Roof Leaks?---------No-------No-------No
Problems Opening/
Closing roof?-------No---------------------
Failing to start?---No-------No--------No
Engine cutting out?-No
Windows rattling?---No-------No--------No
Window seals
"squeaking"?--------Yes-------No--------No
Brakes "squeaking"?-Yes-------No--------No
Clutch pedal
"squeaking"?--------No-------No-------No

Any other problems - Please detail any other problems you may have encountered including those that were fixed by returning the cc to the dealer: None

Carpet comes away at sides under door seals.

Post by **Lyndon** » Mon Mar 18, 2002 8:31 pm

Your 206cc Forum User Name: Lyndon

(this is only used to monitor the fact that you are a
registered user of the forums and to ensure that each
person only submits one questionnaire - this obviously
helps us to make sure we capture good quality data).

What type of cc do you own:

1.6 (S) Manual
1.6 (S) Automatic
2.0 (SE) - YES

What Coutry do you live in: England

Date you collected your cc
(just Month/Year is fine): MARCH 2001

Number of visits to dealer
for corrective work so far: ABOUT 6

Number of miles travelled
so far (approx): 10000

please answer yes or no to the following:

--------------------Suffered--Taken to--Fixed
--------------------from?-----Dealer?---
Roof Leaks?---------NO-------NO-------NO
Problems Opening/
Closing roof?-------YES------YES------YES
Failing to start?---Yes-------YES--------Yes
Engine cutting out?-yes-------yes--------yes
Windows rattling?---NO-------No--------No
Window seals
"squeaking"?--------Yes-------No--------YES
Brakes "squeaking"?-NO-------No--------No
Clutch pedal
"squeaking"?--------no-------no-------no

Any other problems - Please detail any other problems you may have encountered including those that were fixed by returning the cc to the dealer:

just the starting problem and the roof stuck 10 days after pickup but fine now. STILL waiting for the recall parts tho.

_________________
Webmaster and Admin - http://www.peugeot206cc.co.uk

[ This Message was edited by: Lyndon on 2002-03-18 19:32 ]

Pauline · Post by **Pauline** » Mon Mar 18, 2002 8:35 pm

206 cc problem questionnaire:

Your 206cc Forum User Name: Pauline
What type of cc do you own:

1.6 (S) Manual
1.6 (S) Automatic
2.0 (SE) - Yes

What Coutry do you live in: England

Date you collected your cc
(just Month/Year is fine): Dec 2001

Number of visits to dealer
for corrective work so far: None (waiting for 6k service)

Number of miles travelled
so far (approx): 3500

please answer yes or no to the following:

--------------------Suffered--Taken to--Fixed
--------------------from?-----Dealer?---
Roof Leaks?---------Yes-------No-------Yes
Problems Opening/
Closing roof?-------No---------------------
Failing to start?---No-------No--------No
Engine cutting out?-Yes-------No--------No
Which meant I had no brakes or steering either

Windows rattling?---Yes-------No--------No
Window seals
"squeaking"?--------Yes-------No--------No
Brakes "squeaking"?-No-------No--------No
Clutch pedal
"squeaking"?--------Yes-------Yes-------Yes

Any other problems - Please detail any other problems you may have encountered including those that were fixed by returning the cc to the dealer:

All "No" to dealer (I'm waiting til 6k service) and "NO" they're not fixed:

Carpet comes away at sides under door seals.
Imperfection in windscreen (like a ripple, would be a problem if I was shorter).
3,000RPM annoying reverbaration
Boot rubs on roof when I open it (so either boot or roof is not square)

nic206cc · Post by **nic206cc** » Mon Mar 18, 2002 8:39 pm

206 cc problem questionnaire:

Your 206cc Forum User Name:

(this is only used to monitor the fact that you are a
registered user of the forums and to ensure that each
person only submits one questionnaire - this obviously
helps us to make sure we capture good quality data).

What type of cc do you own:

1.6 (S) Manual
1.6 (S) Automatic
2.0 (SE) - Yes

What Country do you live in: England

Date you collected your cc
(just Month/Year is fine): May 2001

Number of visits to dealer
for corrective work so far: 6

Number of miles travelled
so far (approx): 13000

please answer yes or no to the following:

--------------------Suffered--Taken to--Fixed
--------------------from?-----Dealer?---
Roof Leaks?---------Yes-------Yes-------no
Problems Opening/
Closing roof?-------Yes-------Yes-------yes
Failing to start?---Yes-------Yes-------Yes
Engine cutting out?-No
Windows rattling?---Yes-------No--------No
Window seals
"squeaking"?--------Yes-------No--------No
Brakes "squeaking"?-Yes-------No--------No
Clutch pedal
"squeaking"?--------No-------No---------No

Any other problems - Please detail any other problems you may have encountered including those that were fixed by returning the cc to the dealer:

8th May 2002

Well leak came back again on both passenger and driver side then the next thing i knew it was pouring thru the interior light. Would have stayed dryer with the roof down.
Took it to dealers in gloucester they said it was all fixed. Took it home, sun was shining so thought would put roof down, half way down and it stopped. Took it back to dealers now have got to wait for them to get in another new micro switch. Fixed the roof now have more leaks than before.

[ This Message was edited by: nic206cc on 2002-05-08 19:36 ]

[ This Message was edited by: nic206cc on 2002-05-20 20:31 ]

Rachel. · Post by **Rachel.** » Mon Mar 18, 2002 8:52 pm

206 cc problem questionnaire:

Your 206cc Forum User Name: Rachel.

(this is only used to monitor the fact that you are a
registered user of the forums and to ensure that each
person only submits one questionnaire - this obviously
helps us to make sure we capture good quality data).

What type of cc do you own:

1.6 (S) Manual
1.6 (S) Automatic
2.0 (SE) - Yes

What Coutry do you live in: England

Date you collected your cc
(just Month/Year is fine): 1 SEPT 2001

Number of visits to dealer
for corrective work so far: 5

Number of miles travelled
so far (approx): 6,300

please answer yes or no to the following:

--------------------Suffered--Taken to--Fixed
--------------------from?-----Dealer?---
Roof Leaks?---------Yes-------Yes-------Yes
Problems Opening/
Closing roof?-------No---------------------
Failing to start?---No---------------------
Engine cutting out?-No---------------------
Windows rattling?---Yes-------Yes--------No
Window seals
"squeaking"?--------No---------------------
Brakes "squeaking"?-Yes-------Yes--------Yes
Clutch pedal
"squeaking"?--------No---------------------

Any other problems - Please detail any other problems you may have encountered including those that were fixed by returning the cc to the dealer:

The boot would not open with the roof down due to the plastic shelf failing to tilt correctly.

[ This Message was edited by: Rachel. on 2002-03-24 15:27 ]

[ This Message was edited by: Rachel. on 2002-04-03 18:58 ]

Bjorn · Post by **Bjorn** » Mon Mar 18, 2002 9:43 pm

Your 206cc Forum User Name: Bjorn

What type of cc do you own:

1.6 (S) Manual - Yes

What Coutry do you live in: Norway

Date you collected your cc
(just Month/Year is fine): NOV 2001

Number of visits to dealer
for corrective work so far: 3

Number of miles travelled
so far (approx): 2000

please answer yes or no to the following:

--------------------Suffered--Taken to--Fixed
--------------------from?-----Dealer?---
Roof Leaks?---------Yes-------Yes-------No
Problems Opening/
Closing roof?-------No---------------------
Failing to start?---No-------No--------No
Engine cutting out?-Yes------Yes-------Yes(turned out to be starter)
Windows rattling?---No-------No--------No
Window seals
"squeaking"?--------No-------No--------No
Brakes "squeaking"?-No-------No--------No
Clutch pedal
"squeaking"?--------No-------No-------No

Any other problems - Please detail any other problems you may have encountered including those that were fixed by returning the cc to the dealer:

Speedometer failed after 2 days, was showing 70 km/h when car vas parked. Fixed by dealer after second visit.
Car was delivered without side airbags in the seats. Compansation offered (but not received yet).
Car smelled burned electronics and would not start after I stopped it - dealer changed starter.

Had several leaks and visited the garage twice without getting it (completely) fixed.

[ This Message was edited by: bjorn on 2002-05-01 20:37 ]