Reject an import - any ideals!

bunnywarren80 · Post by **bunnywarren80** » Tue Jun 11, 2002 8:54 pm

Hi,

I have had my car from Jam Jar for 4 weeks and it has been to the dealer 7 times for various things (leackie roof and rattles from the passenger windows). Window problem not fixed as yet - went in today and still faulty.

I have read a post on here about rattles from the windows and the car was rejected.

Any ideals on how I go about thsi if the dealer is unable to fix the next time?

Thanks for your time - Jason

(Soon to be rattle king in forum!!)

zippy · Post by **zippy** » Tue Jun 11, 2002 9:53 pm

What did they say the rattle was? I have the same problem and it too has been returned to the dealer and they have not fixed it.
I have had my car about four weeks too, could it be a faulty batch?

bunnywarren80 · Post by **bunnywarren80** » Tue Jun 11, 2002 10:10 pm

MMM - I wonder!!

The rattle is on the passenger side. About half way down the top of the windows it was shaking a making a large amount of noise against the seals. It sound like it may fall out sometimes. The have adjusted the door (so it looks really bad from the outside) and moved the realignment of the window.

All no good - will be going back tomoz and asking what they intend to do.

Hows your window and what do u think it is?

rob · Post by **rob** » Tue Jun 11, 2002 10:13 pm

there should be no problem rejecting it.

your contract is with Jam Jar regardless of it being an import or not. You bought it in this country so this country's laws apply.

QUICKLY put it in writing that you wish to reject the car. Your local Trading Standards Office will be able to help you and they may even have a rejection letter template. If not look under the following topin in the DISCUSSIONS section:-

USEFUL WEB PAGES - LEGAL INFO ETC

This has a link to the Burton-upon-Trent trading standards web page and they do have a letter template on there. They helped me in my rejection case which I won.

Good Luck.

bunnywarren80 · Post by **bunnywarren80** » Tue Jun 11, 2002 10:28 pm

Rob,

Thanks very much - great help.

Can you add the links from your previos reply please.

Will get writing.

Jas

rob · Post by **rob** » Tue Jun 11, 2002 10:35 pm

I can do better than that, here is what I posted last time.....

Thought some of you might find these pages useful......

A big thank you to Melanie Hogg at Burton-upon-Trent Trading Standards Office for all this info

Burton-upon-Trent Trading Standards Office
http://www.staffordshire.gov.uk/trading/

Advice on consumer law.
http://www.tradingstandards.gov.uk/
http://www.oft.gov.uk/
http://www.dti.gov.uk/
http://www.consumer.gov.uk

This gives you access to court leaflets.
http://www.courtservice.gov.uk/

Allows you to sue online.
http://www.courtservice.gov.uk/mcol/

This provides information on Ltd/Plc firms.
http://www.companieshouse.gov.uk/info/

This allows you to search legislation.
http://www.legislation.hmso.gov.uk/

To assist with financial and insurance queries.
http://www.financial-ombudsman.co.uk/

Assist with gas/electricity queries.
http://www.energywatch.org.uk/

Trade Association finder
http://www.martex.co.uk/taf/

ASA looks at misleading adverts
http://www.asa.org.uk/

Regulates content/promotion of Premium rate tel. services
http://www.icstis.org.uk/

http://www.adviceguide.org.uk/

General advice guide from Citizens Advice Bureau
http://www.nacab.org.uk/

Enforce Direct Marketing code of practice. Also allows you to opt out of unsolicted mail, email, telephone calls
http://www.dma.org.uk/

Compares prices of fuel, insurance, tel. bills
http://www.energywatch.org.uk/English_p ... _sites.htm

Link to many useful consumer websites
http://www.freestuffjunction.co.uk/consumeradvice.shtml

Community Legal Service site
http://www.justask.org.uk/

Ombudsman site.
http://www.uk250.co.uk/frame.asp?id=112 ... ioa.org.uk

Consumer Credit Counselling Service-Assists with debt problems
http://www.cccs.co.uk/index.htm

Financial websites
http://www.thebigproject.co.uk/finance2.htm

Consumer Support Networks
http://www.csnconnect.org.uk/links/index.htm

Find quality tradesmen in your area
http://www.qualitymark.org.uk/

bunnywarren80 · Post by **bunnywarren80** » Tue Jun 11, 2002 10:40 pm

Rob,

No wonder you have a BIG star - many thanks.

This is letter writing heaven - my wife will be well happy, she's studying to be a lawyer!!

Cheers Mate

mikeya · Post by **mikeya** » Wed Jun 12, 2002 11:38 pm

REJECT IT ASAP>

Have a look if you can at last May's 'What Car?'. There is a Help Line article about Jam Jar / Direct Line and their understanding of the Sale of Goods Act! (Yes, that is us!!).

They are replacing our car, write to them and insist yours is replaced. Import or not, the contract sale is still with Jam Jar and it is their responsibility to supply a vehicle that complies with the requirements of the sale of goods act. If you want copies of my letters, let me know. Good luck.

Incidentaly, did you intend to buy an import?