back she goes

andrew · Post by **andrew** » Thu Feb 27, 2003 11:05 pm

shes going back to the dealer for 3 days or so ... please wish her luck

CB · Post by CB » Fri Feb 28, 2003 10:48 am

Good luck andrews car!

MattB · Post by **MattB** » Fri Feb 28, 2003 12:12 pm

Yup, good luck! Are they doing anything major to her?

andrew · Post by **andrew** » Fri Feb 28, 2003 3:24 pm

they are having it back again cos of its bad engine mangament at start up from cold (sometimes!) and sqwueeky clunky breaks .. and 6 month service !

they wanted it for 3 working days but then there was an insurance problem .. so they are going to try and fix it today .. let me having it back .... and then if its still problematic or they still need it im taking it back on onday for 3-4 days.....

all because my inusrance wouldnt cover for more than 4 days .... otherwise they'd charge 25 quid .. which im not paying ... although they offored to pay half !! ahem .. i said they can pay all of it ... or have it back on monday .... just all seems a bit crazy to me .... i dont know why i couldnt be added to there insurance .... nevermind .... i think they are trying to fix it all now .... the verdict is out .... and will I buy another Peugeot !

andrew · Post by **andrew** » Fri Feb 28, 2003 7:53 pm

they fixed the squeek and said they wont fix them again under waranty .. but im still hearing a clunk when I stop .. maybe its not the breaks?

they failed to find anything wrong wiht my engine cut out problems on cold starts.. which is intermitent....

i dont like that service manager....heh

err .. !! honestly im beginning to think im a pain! but something definately clunks when I stop !

Im not happy about this break issue ... i think a letter to peugeot is in order really cos i know its only gonna last a month if im lucky... and as i sound like a bus its embarrasing.

Im not overly happy really .. about the breaks and clunk.. maybe ill ask them to hear it..... whilst i drive.

Mr_AWOL · Post by **Mr_AWOL** » Sat Mar 01, 2003 9:22 am

I had the clunking so badly it sounded like something was snapping everytime i stopped, and i could hear it over the stereo. KAP in Folkestone fixed it (kind of) which is the only good thing they did do for me! They replaced a suspension bit and then insulated something - i will ask them if they can give me a job card print and i will post their description up here if it is helpful - they might not want to help me since the lady at service's husband runs the bodyshop bit, and Pug UK have just faxed KAP with a hefty complaint about the bodyshop.

Nice as it was to have the big boss of KAP on the phone trying his hardest to get me to let them clean my car, i will not be leaving it with them unattended, thats for sure.

By the way i still get the occasional clunk, but it's really quiet

andrew · Post by **andrew** » Sat Mar 01, 2003 12:31 pm

Im so sick of that dealer im ringing peugeot, not sure what kind of response ill get or what action theymight take.... but clunky breaks are not normal, nevermind the squeekyness ! and my fight sometimes to keep the engine running first thing in a morning as I reverse out of my drive !

andrew · Post by **andrew** » Sat Mar 01, 2003 3:56 pm

grrr customer relations department is closed on saturdays :rolleyes:

Sam1974 · Post by **Sam1974** » Sat Mar 01, 2003 6:41 pm

Good luck with the PUG UK service department, I left a call for them to ring me back as there computer was down (not heared that before) but they never bothered.

Derek · Post by **Derek** » Sat Mar 01, 2003 6:46 pm

and don't bother with recorded delivery letters - they ignore them too :rolleyes:

andrew · Post by **andrew** » Sat Mar 01, 2003 7:01 pm

well im not having no dealer tell me they wont fix my breaks .... grr
im getting mad about it !! Too bad this will probably be my last peugoet as its actually a nice car ! Theyve got alot of work to persuade me otherwise.

andrew · Post by **andrew** » Mon Mar 03, 2003 4:21 pm

I have a theory, my brakes stick, which causes the clunk ... which in turn becasue they are sticking they are producing way more brake dust than usual ... causing the squeek/screaming.

I could be talking utter

though, but I did not give myself lots of money to fix the problem did I :rolleyes:

Anyway, I rang peugeot today to enhance my complaint, they are in contact with the dealer apparently ....

Mr_AWOL · Post by **Mr_AWOL** » Mon Mar 03, 2003 4:31 pm

I thought that a loose caliper was causing the clunk, but it seems not

One dealer suggested swapping the pads over (left for right)! Sounds a bit desperate to me though

andrew · Post by **andrew** » Mon Mar 03, 2003 8:17 pm

Mr_AWOL, you know the clunk, when did it do it? Mine seems to clunk just before I physically stop ...... I just don't know .. it didnt actually do it today typical seen as ive bitched directly to customer relations @ peugeot.

Mr_AWOL · Post by **Mr_AWOL** » Mon Mar 03, 2003 9:55 pm

It was only at speeds <40mph generally, and was just as you initially touch the brake, thats why my first though was that something needed tightening up. They replaced some suspension bit, then filled it with insulation (probably foam filler knowing Pug) or something like that. I will try to find out