Virgin Cars update

Matt · Post by **Matt** » Sat Oct 26, 2002 5:14 pm

Yep, the first sign of summer - changing to summer time - happens tonight! Won't be long and it will be non stop blue skies

In fact it happens in 45 mins

I guess I better go to bed!!!

Alex LS · Post by **Alex LS** » Sat Oct 26, 2002 6:01 pm

watch out......here comes the spurs

liverpools unbeaten run will end on saturday

Which Saturday, exactly?

Alex LS · Post by **Alex LS** » Sun Oct 27, 2002 12:54 pm

3 days

Alex LS · Post by **Alex LS** » Mon Oct 28, 2002 11:22 am

2 days

Alex LS · Post by **Alex LS** » Mon Oct 28, 2002 7:06 pm

They've just rung me to tell me it's a morning delivery. For those who are interested, here's a copy of the pre- delivery e-mail:

Firstly I would personally like to congratulate you on becoming a Virgin Cars customer.

On 30/10/02, Virgin Cars will be delivering to you, not just your new car but also an aftersales service offering sound advice, outstanding choice and great value.

This Welcome Pack contains useful information and all you'll need to know about our great aftersales service. A copy of this document will also be included in your new car.

This includes:

Section 1-Useful Information

Ã˜ Service and warranty Information
Ã˜ Summary of AA roadside recovery
Ã˜ Vehicle registration documents
Ã˜ Virgin Cars contacts and numbers

Section 2 - Reference Documents

Thank you for choosing Virgin Cars, and if you have any further queries please do not hesitate to contact us.

With kind regards

Ian Lancaster
CEO Virgin Cars (UK) Ltd

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SECTION 1 - Useful Information

Service and Warranty information

We want to make servicing and warranty work as easy for you as it can be. We'll collect your car and return it after its service. We will place it in the care of a local franchised dealer for your make of car, selected and managed by us on your behalf. In 90% of cases we expect the car to be returned to you within the day. If a repair should go beyond the period you expected, the Virgin Service Center will offer you a replacement car at a specially negotiated advantageous rate.

And when it comes to price, we think you'll be pleased to discover our prices are extremely competitive and not normally available to the private motorist.

We aim to provide our customers with the highest levels of reassurance and convenience, so you're secure in the knowledge that your car is in good hands.

If you need a service or repair simply call us on 0845 270 2277.

Summary of AA roadside recovery

Your AA cover will commence as from your delivery date, and includes:

Ã˜ Cover for the car - any driver
Ã˜ Roadside Assistance
Ã˜ Home Start
Ã˜ Relay - onward passage for driver and up to 7 passengers to UK mainland destinations
Ã˜ Relay Plus - hire car or overnight accommodation
Ã˜ Message Service
Ã˜ Free legal advice - technical advice and route planning
Ã˜ European Cover

The emergency number is 0800 917 0784. The AA will identify you as a Virgin Cars customer from your vehicle's registration number.

Vehicle registration documents

Your vehicle registration documents will be with you in approximately 2 - 3 weeks time via the DVLA (Driver Vehicle Licensing Agency)

Virgin Cars contacts and numbers

Our Customer Service Team can be contacted:

By e-mail info@virgincars.com
By Post Virgin Cars (UK) Ltd, Freepost SCE12852, Hemel Hempstead, HP2 4BR
By phone 0845 270 2277
By fax 0845 270 2278

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SECTION 2 - Reference Documents

Vehicle documentation (all contained in the vehicle wallet)

Ã˜ Owners guide
Ã˜ Service and Warranty book
Ã˜ In car audio guide

Handover Checklist

Your car has been fully inspected before delivery to make sure its' in showroom condition. Now, using this checklist, our Driver or Handover Agent will fully explain the operation of the car and point out the key safety features and other benefits

1. Security Check
- Customer identity confirmed

2. Vehicle Quality
- Car matches customer order
- Paintwork
- Bodywork
- Interior and trim

3. Documents
- Car Handbook
- Audio System Handbook
- Service History Log

4. Welcome Pack
- After sales contact numbers
- AA Contact details

5. Handover Checks
- Full set of keys?
- Safety features indicated?
- Security features inc. alarm if fitted
- Adjusting seats, belts, steering wheel
- Instruments, controls and starting
- Gears
- Heating and ventilation
- Spare wheel type, jack and jacking points
- Fuel type and filler release
- Interior equipment
- Under the bonnet - fluid level checks
- Audio system operation

6. Any Customer Requests

A copy of this pack along with 2 copies of the delivery acceptance form will be included in your new car.

If you have any queries in the meantime, please don't hesitate to call us on 0845 270 2277 or email us at deliveryteam@virgincars.com. Please do not reply to this automated mailbox.

Kind regards

The Virgin Cars Team

Alex LS · Post by **Alex LS** » Tue Oct 29, 2002 11:36 am

1 day

Alex LS · Post by **Alex LS** » Wed Oct 30, 2002 12:24 pm

It's on my front drive!

I'm off to play in the rain now. :rolleyes: :rolleyes: :rolleyes: