Immobiliser fault

[Julieannjones1]

Hi guys,

Went to take the kids to school and the car wouldn't start, it's been fine and ran well up until now.

The MFD says immobiliser fault, I've had the AA out this morning who checked all the fuses and said he couldn't see a problem, I showed him a thread on here where someone had sorted a similar fault in the past but he said that involved stripping back the wires etc which he can't do so he advised me to take it to peugeot!!! Which want £96 to even look at it!!

I've called the motor company where I got it from a couple of weeks ago and they've advised me to get an auto electrician out (at my expense) as there's no warranty on the car.

Where do I stand? My husband is not shy of some mechanical work but car electricals is not something he's confident with, especially as we've heard peugeot CC electrics are complicated for amateurs.

Any advise is greatly appreciated.

Julie xx

[Capncol]

See here.

http://www.oft.gov.uk/news-and-updates/ ... Qpm3fL6nSg

http://www.oft.gov.uk/OFTwork/markets-w ... Qpmh_L6nSg

http://www.honestjohn.co.uk/faq/consumer-rights/

The bit in red may apply regarding retail sales.
Good luck. It may not be "perfect", but it should work!!


You have to invoke the Sale of Goods Act 1979 Part II Section 14, as modified by the Supply of Goods and Services Act 1982, subsequently modified by the Sale and Supply of Goods Act 1994, contending that the supplier is in breach of contract to you for supplying a car which was not "of satisfactory quality", or did not remain so for a reasonable period of time. Appeal Court Case law (Bernstein v Palmerston Motors 1987) has held that the supplier must be given three chances to rectify the fault for which the goods are rejected and must have failed to do so. The goods must be returned to the supplier together with all keys and paperwork. (Scott and Scott v Blade Motor Company 1997.) And the supplier (in the case of a car the dealer principal of the dealership) must be sent a letter by recorded delivery detailing why the car has been rejected as not "of satisfactory quality". Case law (Rogers v Parrish 1987) has put a limit of 6 months on the time you can successfully reject a car and obtain a full refund, though lesser refunds, taking account of mileage covered, may be obtained outside that period. The price you pay compared to market value will be taken into account. So if you buy a cheap car on trade terms you cannot reject it under the Act. And if you buy a cheap car (under £2,000) on retail terms from a trader, you cannot reasonably expect it to be perfect.

[shadow]

Hi guys,

Went to take the kids to school and the car wouldn't start, it's been fine and ran well up until now.

The MFD says immobiliser fault, I've had the AA out this morning who checked all the fuses and said he couldn't see a problem, I showed him a thread on here where someone had sorted a similar fault in the past but he said that involved stripping back the wires etc which he can't do so he advised me to take it to peugeot!!! Which want £96 to even look at it!!

I've called the motor company where I got it from a couple of weeks ago and they've advised me to get an auto electrician out (at my expense) as there's no warranty on the car.

Where do I stand? My husband is not shy of some mechanical work but car electricals is not something he's confident with, especially as we've heard peugeot CC electrics are complicated for amateurs.

Any advise is greatly appreciated.

Julie xx

did you get a spare key ? if so try locking/unlocking the car then try starting as it could be a transponder issue in the fob, worth a try

[Julieannjones1]

Hi,

Thank you for the replies guys, really appreciate it.

I have not spare key for it I'm afraid!!

I will take capncol's advice and start the ball rolling, I have tried to ring the auto electrician they told me to contact for diagnosis and he has not answered all day, i've also text the number provided.

I will call the garage again in a bit to inform them and if I get nowhere I will have to send the recorded letter to them formally.

I will keep you informed,

Thanks again.

Julie xx

[shadow]

advice for the future when buying a car with a electronic immobiliser make sure it comes with 2 key fobs and they both work with the car.

[Capncol]

Julie whereabouts are you as I have contacts that deal with imobilisers?

[Julieannjones1]

I'm in Deeside, Flintshire. (North Wales) its just outside Chester.

[shadow]

i would change the immobiliser fuse regardless.
disconnect battery using the correct proceedure
change the fuse
re-connect battery using the correct proceedure
for the price of a fuse it's worth a try.

[Capncol]

Sorry Julie, it's a bit out of the way of the guys I know down here in Berks. Hope you get sorted.

[Julieannjones1]

OK capncol, thank you for trying anyway. It's appreciated.

Shadow - I don't really want to mess with the fuses or electrics if I am trying to get the garage to sort it as they might say we have worsened the problem by messing with it, Thanks for the advice though.

Julie xx

[fatboyslim]

I thought the law stated that you got a minimum 3 months warranty on used cars?

[Julieannjones1]

Update.

Called auto elec, he was great but couldn't find the fault, there was no comms with the ecu at all. He also used his machine to check fuses and no issue. He said he'll go home and research it, fair do's he didn't charge a penny for the hour he was here.

[Capncol]

That's decent of him.
Take it you decided not to go after the garage to sort it?
You need to be careful if you are going after garage, as they could argue that you took it upon yourself to involve auto electrician.
You should give them reasonable chance to rectify issues, or state that they won't do anything. then you could county court them for your costs. Would strengthen your case if it's all in writing.
Keep us posted.

[Julieannjones1]

I spoke to the garage amicably, and they said if I get it there they'd look at it! But obviously can't get it there without a trailer. So they suggested I get an auto electrician to diagnose and we could go from there. I'm going to see what this auto leccy can figure out and put it in writing to the garage. I don't want to go down the rejection route just yet as the car is spot on other than this issue so if it a simple fix all is good but if it is going to cost hundreds ill take it further.

Will keep posting updates.

Julie xx

[Julieannjones1]

Update, auto elec checked everything and couldn't find a fault!!!

He said everything is pointing at a dodgy fuse box next to the battery, I've ordered one from eBay almost a week ago but still waiting!!! Screen now says economy mode (something like that anyway) so from what I read here the battery is dying, thought I may aswell get a new battery, can't hurt can it.

I've started a thread in general for advise. Since I bought It's now almost been immobile as long as its been running!!!