Hi
Sorry to hear you are still having problems with your car. I have copied some info from the CAB consumer page for you (see below). You need to write to the garage and warranty company ASAP with the problems you have had with the car, also how much it has cost to repair to date. This is what Trading Standards will tell you to do. The garage then has 30 days to reply.
There is more info on the website
http://www.adviceguide.org.uk, go to consumer then cars and other vehicles.
It won't get resolved over night, but once you get Trading Standards involved you may be amazed how quickly the garage are to help resolve the problem. My car was repaired within 3 days of Trading Standards contacting the garage. It would have cost me £900 to get the repairs done myself but as I stated previously it cost me nothing
Got everything xd for you, keep us posted
If the car you bought turns out to be faulty, your rights and options depend on who you bought it from and what you were told about the car before you bought it.
If you bought a second hand car, the expectations of quality will almost always be lower than if you bought a new one. This doesn’t mean that you don’t have rights, but it may be harder to claim it was faulty when you bought it, if you have been using the car for some time.
Top tips
Documentation
Make sure you keep all the documents relating to the car, such as independent inspections or information you were given about the car. This will make it easier for you to sort out the problem if the car turns out to be faulty or does not match its description.
Who did you buy the car from?
Your rights are different depending on whether you bought from a dealer or a private seller. If you bought the car from:
•a dealer, it must be of satisfactory quality. If the car turns out to be faulty, you may be able to get a full refund, insist that it is repaired or ask for a replacement
•a private seller, you can't argue it isn't of satisfactory quality. If the car turns out to be faulty, there is little you can do unless you can show that the seller did not give a correct description of the car.
What were you told about the car?
When you buy a car it must match its description. This applies whether you bought it from a dealer or a private seller. So if the seller made false statements about the car’s condition or withheld information that may have made you change your mind, you can ask them to repair the car or give you your money back.
Top tips
Guarantee or warranty
If you have a warranty or guarantee for your car, this may provide a way for you to have faults corrected at little or no cost. It is important to remember that they are not a substitute for your legal rights, but are in addition to them. A dealer cannot refuse to consider your complaint about a fault with a car, just because the warranty has expired or the type of fault is specifically excluded.
If the dealer pointed out a fault before you bought the car
If the dealer says they pointed a car’s fault out to you before you bought it, you may not be able to complain. However, you may still be able to get the dealer to do something about it if they did not point out the full extent of the defects. For example, if they told you the clutch was stiff but it was in fact worn through, you can still ask them to sort out the problem.
If you inspected the car
The dealer might say that you should have noticed the fault when you inspected the car. If the fault was obvious, such as rusty bodywork or dents, and you did inspect the car, it is unlikely you can ask the dealer to sort the problem out once you own the car.
If the fault is something less obvious, like an engine problem or worn out clutch, you should point out that you examined the car as a layperson, so could only be expected to gain a general impression of it. If you did not examine the car yourself, you should also say so.
What to do if the car you bought doesn’t match its description.
How long ago did you buy it?
If you find there's a problem, what you can do will depend how long ago you bought the car.
You discover the fault within six months
You discover the fault within six months of you buying the car, it is presumed that the fault was present when you bought it.
If the dealer disputes this, it is up to them to prove the fault was not present. A pre-sale ‘tick box’ check of the car’s mechanical condition when it was sold is not sufficient. Neither is a paper you have signed which says something like "examined and found satisfactory in all respects." They need to provide reasonable evidence, such as an independent report into the car’s condition.
You discover the fault more than six months after you bought the car
If you discover the fault more than six months after you bought the car, it is up to you to provide evidence that it was faulty when you bought it. You can do this by getting an independent expert’s report into the car’s condition.
If you want your money back
You may be able to ask for a full refund if:
•the fault is serious
•it is within a reasonable time of the sale, and
•you have stopped using the car.
Sometimes a partial refund is more appropriate, for example if you have used the car for some time before you noticed the problem.
Getting the car repaired or a replacement
If the fault is minor, such as a worn out clutch, it might be more appropriate to ask for the car to be repaired. You could also ask for a replacement car. The replacement should be of a similar age, mileage and model as the car you're handing back.
You may be able to claim compensation for any other loss you've had as a result of the fault.
