Dixon of mansfield - bunch of !"Â£$%^&

Post by **Lyndon** » Tue Jul 08, 2003 6:52 pm

some of you may know that my roof sprung a oil leak about 2 weeks took it in to the useless people at dixons of mansfield to let them have a look, look they did and said they need a part (which is on here in the problems/roof section) plus a new grab handle which they broke while finding out what was wrong

got a letter from them on saturday saying my parts were in, nipped down to them same day and got it booked in for tuesday (today), bit quick for them i thought :rolleyes:, so 8.15am i dropped me car off but b4 i handed over my keys i ask,just to make sure, they have the parts needed, the service guy looks through the notes and says that only the grab handle as been ordered, they'd need the car again to look at what part needed replacing WTF

even more p1ssed off i said thats bloody useless you had the car two weeks ago and i've seen the work sheet which clearly says that 2 parts have to be ordered

, he looks through the papers and there it is in black and white that 2 PARTS are needed, no one clearly talks to each other down there !!!!!!!

i took me car back with me to work after losing a hour (Â£10+ per hour) they are now gonna ring me when the parts in again, very unlikely coz they almost never ring me, so it looks like a meeting yet again with the head bloke at dixon's of mansfield to tell him what i think of his staff and the service they DON'T provide

BTW do you think when they said parts they mean 1 grab handle and 2 bolts :rolleyes: :rolleyes:

well p1ssed off

- rant over

Cheers

Lyndon

CB · Post by CB » Tue Jul 08, 2003 6:56 pm

Do they not REALISE WHO YOU ARE!!!

Derek · Post by **Derek** » Tue Jul 08, 2003 7:03 pm

useless ******s !!!!!!!!!!!!!!!

i need things done to my car but i find it difficult to contact the useless ****s coz there's still an outstanding arguement as it is :rolleyes:

saying that, thanks for reminding me lyndon - think i'll phone them tomorrow and create some trouble

Post by **Lyndon** » Tue Jul 08, 2003 7:42 pm

nice one greg

go get um derek

Cappy · Post by **Cappy** » Tue Jul 08, 2003 10:31 pm

Well I would never go there if in the area then..
They dont realise about stuff like that and how many people an angry customer will tell, we had a similar problem when we had a Mondeo but thats a different story...

Post by **Lyndon** » Sat Jul 12, 2003 3:04 pm

i went in to dixons of mansfield this morning again, to complain about their lack of customer service

spoke to the parts person and he said the part had been ordered and WAS in stock on friday the 4th july WTF,thats why they sent me the letter saying the parts were in

, so why the !"Â£$%^& didn't the service guy know anything about it, c'mon, they only sit about 3' apart at their desks

.

told the manager about their crap service and i'm sick of keep telling him about it !!!!!!!!!!

it's now booked in for monday,to do this they've cancelled someones elses service slot, so they'll be pissed off too. they are even sending a man out to take my car in and bring it back at first i refused saying 'if you can't even get your employs to talk/work with each other i don't trust them with my car!!!!!! ' but i did give in after i found out that it's a old chap about 65

plus they are gonna give it clean inside and out FOC for their fuck up,they had better not scratch/dent it

so here's hoping it's fixed for monday and yes of course it's about 30 degrees and blazing sunshine outside

Cappy · Post by **Cappy** » Sun Jul 13, 2003 9:50 am

Good luck, and hope it all gets sorted out.

Post by **Lyndon** » Sun Jul 13, 2003 10:17 am

thx m8

yep fingers crossed

Post by **Lyndon** » Mon Jul 14, 2003 6:57 pm

wot the

is going on down at dixons of mansfield, they picked the car up at 9.30am, great they at least got something right, got a phone call at around 3.30pm to be told that the car won't be finished today the lousy

useless

idiotic bunch of

they have now said that the part they have got is correct but one of the oil pipes that came with it was wrong

so they have ordered it V.O.R (vehicle off road) so it should be here 2moro morning and it'll take another 2 hours at least

if they can get the other part this quick why the

didn't they order this part in the first place :rolleyes: :rolleyes:

they have kept the car as it's still in bits, i guess and if it wasn't i didn't see the point in them bringing it back only for them to come and collect it again 2moro.

**rant over**.............. not unless they

something else up

rob · Post by **rob** » Mon Jul 14, 2003 7:02 pm

you sure they aint scratched or dented it and are trying to fix it quick

:

Post by **Lyndon** » Mon Jul 14, 2003 7:14 pm

don't worry i'll be over it with a fine tooth comb WHEN i get it back

Cappy · Post by **Cappy** » Mon Jul 14, 2003 7:31 pm

Let us know when it is all sorted and how you get on.

Post by **Lyndon** » Mon Jul 14, 2003 7:36 pm

will do

mellers · Post by **mellers** » Mon Jul 14, 2003 8:52 pm

this
sounds like charters of aldershot four manifolds down the line fifth one dead, three calls to peugeot head office and they still dont call back for two weeks and now they have decided to find out why its happening!! me thinks that should have happened months ago useless

Cappy · Post by **Cappy** » Mon Jul 14, 2003 10:25 pm

I agree why not speak to the MD or General manager of service...