Sam,
Just picked mine up from the garage and ..... I have a cracked second skin in the manifold (apparently it's two skins) and the runners are getting replaced on the passenger side seat. All parts on order so will let you know how it goes ....
But the guys at the garage were their usual helpfull selves (not being sarcastic) which makes having these problems alittle bit more bearable. This is also why i made the point about finding a different garage.
I'll let you know how i get on.
P
Help please.....one problem after another
!!! Sam,
Have only got round to reading your post after it has been here for nearly a week!
Someone suggested taking the car to another dealer. Is the dealer you have been taking the CC to the supplying dealer? If it is, stick with them! If it comes to refunds, replacement or compensation, it is they who will have to pay.
If it isn't the supplying dealer, you may have to start all over again as we did by giving the supplying dealer a chance to fix things to get any chance of recompense!
Our experience was that we had no come back on our local dealer, (who we did not buy the car from), when they repeatedly failed to fix our car. Even Pug UK were uninterested!
In the end, the supplying dealer had the car for a month and failed to fix it! We sold it back to them in the end.
Good luck,
EyeSee[/b]
Have only got round to reading your post after it has been here for nearly a week!
Someone suggested taking the car to another dealer. Is the dealer you have been taking the CC to the supplying dealer? If it is, stick with them! If it comes to refunds, replacement or compensation, it is they who will have to pay.
If it isn't the supplying dealer, you may have to start all over again as we did by giving the supplying dealer a chance to fix things to get any chance of recompense!
Our experience was that we had no come back on our local dealer, (who we did not buy the car from), when they repeatedly failed to fix our car. Even Pug UK were uninterested!
In the end, the supplying dealer had the car for a month and failed to fix it! We sold it back to them in the end.
Good luck,
EyeSee[/b]
Loyal [b][i][u]ex[/b][/i][/u] CC owner!
Hi again
Well thanks for all the advice guys, the car is in with them now, so I will see how they get on.
I have told them I dont want the car returning to me until all the problems are resolved.
One thing that was very annoying though was that when I arrived all they had on the job sheet was the 6k service, even though I went through all the problems over the phone with them.
I have considered using another dealer, but I since I bought the car new from this dealer, they can sort all the problems out.
I will see how they get on, and let you all know.
Regards
Sam1974
Well thanks for all the advice guys, the car is in with them now, so I will see how they get on.
I have told them I dont want the car returning to me until all the problems are resolved.
One thing that was very annoying though was that when I arrived all they had on the job sheet was the 6k service, even though I went through all the problems over the phone with them.
I have considered using another dealer, but I since I bought the car new from this dealer, they can sort all the problems out.
I will see how they get on, and let you all know.
Regards
Sam1974
Cheers
Sam
Sam
Sam - I take it you did use the bar at the bottom of the front of the seat to move the seat forward, is that right? Cos the way it's supposed to work is:
To adjust seat height: pull handle at front near gear lever
To move seat position fwd/bkwd: bar at front of seat
To rake back of seat: push side handle backward
To bring whole seat forward to access back seats: push side handle forward. After this the seat is then meant to go back to wherever it was according to the adjustments you've made using the above three controls.
It took me a while to work it out properly. If you've done this correctly as above and it's not working then it's definitely faulty.
To adjust seat height: pull handle at front near gear lever
To move seat position fwd/bkwd: bar at front of seat
To rake back of seat: push side handle backward
To bring whole seat forward to access back seats: push side handle forward. After this the seat is then meant to go back to wherever it was according to the adjustments you've made using the above three controls.
It took me a while to work it out properly. If you've done this correctly as above and it's not working then it's definitely faulty.
MMMMMmmmmm Diablo!!!!!! :D :D
Hi Matt
I know what you mean with the seat adjustment but it is defo a fault, the dealer confimed this after the 3rd visit :x , and replaced the all the runners etc.
But the seats have gone back to how they where after 1 month
, the seat will not lock into place at all now, and when it does it gets totally stuck.
But thanks for the advice matey
Regards
Sam1974
I know what you mean with the seat adjustment but it is defo a fault, the dealer confimed this after the 3rd visit :x , and replaced the all the runners etc.
But the seats have gone back to how they where after 1 month
, the seat will not lock into place at all now, and when it does it gets totally stuck.But thanks for the advice matey
Regards
Sam1974
Cheers
Sam
Sam
Hi all
Well I have got my car back after 10 days off the road, I think you know whats coming next..............
I dropped the car of last Monday and was told they would give me a ring to let me know how long it would take.
Well 10 days went past without a phone call, so I eventually rang them to be told the car is all sorted out today, it has just been washed off and is ready to pick up.
Ok here goes.....
I went to pick the car up tonight to find all the work has been done but even though they had the car 10 days they had not washed it
But even worst they bumped it while reversing it out of the garage. They have dented the passenger side rear quarter pannel
The mechanic who damaged the car said he will pay to have it repaired.
I asked him why he is paying for it, should the garage not pay for the repair, he said that he did not know as he had only been there 2 weeks but he will sort it out.
I asked for some sort of letter confiming they had damaged the car which he has written out (not signed) and given me a copy.
It all seemed a bit weired to be honest, I got the feeling he did not want the garage to know what he had done. So I am going to speak to the service manager in the morning just to confirm that the car will be repaired.
To add to it all they they have replaced the seat bracket, but the seat still does not lock into place.
Does anyone know if the garage is responsible for the repair if they damage the car?
Luckily the damge has just pushed the pannel in and not damaged the paint so someone like dentmasters should be able to sort it.
To be honest I think the car is cursed and after Xmas Im going to get rid and get something else like Civic Type R or Golf V5, but I will have to get an import as I cant afford to put any more money towards it
Regards
Sam1974
Well I have got my car back after 10 days off the road, I think you know whats coming next..............
I dropped the car of last Monday and was told they would give me a ring to let me know how long it would take.
Well 10 days went past without a phone call, so I eventually rang them to be told the car is all sorted out today, it has just been washed off and is ready to pick up.
Ok here goes.....
I went to pick the car up tonight to find all the work has been done but even though they had the car 10 days they had not washed it
But even worst they bumped it while reversing it out of the garage. They have dented the passenger side rear quarter pannel
The mechanic who damaged the car said he will pay to have it repaired.
I asked him why he is paying for it, should the garage not pay for the repair, he said that he did not know as he had only been there 2 weeks but he will sort it out.
I asked for some sort of letter confiming they had damaged the car which he has written out (not signed) and given me a copy.
It all seemed a bit weired to be honest, I got the feeling he did not want the garage to know what he had done. So I am going to speak to the service manager in the morning just to confirm that the car will be repaired.
To add to it all they they have replaced the seat bracket, but the seat still does not lock into place.
Does anyone know if the garage is responsible for the repair if they damage the car?
Luckily the damge has just pushed the pannel in and not damaged the paint so someone like dentmasters should be able to sort it.
To be honest I think the car is cursed and after Xmas Im going to get rid and get something else like Civic Type R or Golf V5, but I will have to get an import as I cant afford to put any more money towards it
Regards
Sam1974
Cheers
Sam
Sam
Yes, they are.Does anyone know if the garage is responsible for the repair if they damage the car?
"It is not an ordinary job. It is not like being manager of Aston Villa." - Gérard Houllier
[url=http://www.peugeot206cc.co.uk/newowners?id=386]Owner #386[/url] - [url=http://alexlslfc.users.btopenworld.com/pug/][u]My pug stuff[/u][/url]
[url=http://www.peugeot206cc.co.uk/newowners?id=386]Owner #386[/url] - [url=http://alexlslfc.users.btopenworld.com/pug/][u]My pug stuff[/u][/url]
Sam1974,
Don't let youeself be out of pocket by part exchanging or selling privately when you get your Civic or Golf.
If the Peugeot dealer still hasn't fixed your car after numerous visits and has damaged it as well, kick up and say you have had enough and don't want it anymore. Make them buy it back from you, but don't accept a trade price. Our dealer bought our 12 month old car back for £1500 less than the price we paid. Pug206CC did the same with his. Someone else (can't think of name - see rejection selection) got a better deal of 7p/mile.
We got like you and eventually had enough.
Good luck,
Eye See
(PS Our black car was dented by a dealer and covered inside and out with white paint!)
Don't let youeself be out of pocket by part exchanging or selling privately when you get your Civic or Golf.
If the Peugeot dealer still hasn't fixed your car after numerous visits and has damaged it as well, kick up and say you have had enough and don't want it anymore. Make them buy it back from you, but don't accept a trade price. Our dealer bought our 12 month old car back for £1500 less than the price we paid. Pug206CC did the same with his. Someone else (can't think of name - see rejection selection) got a better deal of 7p/mile.
We got like you and eventually had enough.
Good luck,
Eye See
(PS Our black car was dented by a dealer and covered inside and out with white paint!)
Loyal [b][i][u]ex[/b][/i][/u] CC owner!
Eye See is spot on Sam.
If they haven't fixed things after numerous attempts and have now damaged your car into the bargain the garage is liable as the mechanic works for them, and the faulty car you should argue will never be the same again so go write that reject letter, after all what on earth have you got to loose? At the worst you'll end up selling your car privately or to another dealer.
Robbie.
If they haven't fixed things after numerous attempts and have now damaged your car into the bargain the garage is liable as the mechanic works for them, and the faulty car you should argue will never be the same again so go write that reject letter, after all what on earth have you got to loose? At the worst you'll end up selling your car privately or to another dealer.
Robbie.
Hi
Ok I have gone ahead and handed a rejection letter into my dealer based on the following remaining problems:
Body Work damage - 6k service they bumped the car (rear qtr panel), they have had 2 attempts to repair and failed, the bodywork is still rippled and does not align with the passenger door.
Passenger seat jamming - Been in 4 times already, had 2 seat runners replaced and the seat still gets stuck or will not lock back into place.
I have had so many other problems but they have managed to fix most of them after 3/4/5 attempts.
When the body work damage was done I put in writing that if it is not repaired satisfactorily I would reject the car.
The dealer have arranged a meeting with myself, their MD, and some bloke from PUG UK to try to resolve it. They said someone from PUG UK has to be present as "if" the car is rejected PUG UK will help with the funding.
I handed my rejection letter in on the 2nd March and the meeting is on the 25th, should it take this long? (they originally offered me the 19th but I am on holiday)
Do I really have a case for rejection under the Sale of Goods Act?
The car is 10months old with 9k on the clock. I dont want a replacement as I am sick and tired of the problems with both car and the dealer.
Is there anything I should say or not say at the meeting?
To be honest I would of probably rejected it awhile ago but Im a little bit out of my depth with this.
I would be grateful for any help.
Regards
Sam1974
Ok I have gone ahead and handed a rejection letter into my dealer based on the following remaining problems:
Body Work damage - 6k service they bumped the car (rear qtr panel), they have had 2 attempts to repair and failed, the bodywork is still rippled and does not align with the passenger door.
Passenger seat jamming - Been in 4 times already, had 2 seat runners replaced and the seat still gets stuck or will not lock back into place.
I have had so many other problems but they have managed to fix most of them after 3/4/5 attempts.
When the body work damage was done I put in writing that if it is not repaired satisfactorily I would reject the car.
The dealer have arranged a meeting with myself, their MD, and some bloke from PUG UK to try to resolve it. They said someone from PUG UK has to be present as "if" the car is rejected PUG UK will help with the funding.
I handed my rejection letter in on the 2nd March and the meeting is on the 25th, should it take this long? (they originally offered me the 19th but I am on holiday)
Do I really have a case for rejection under the Sale of Goods Act?
The car is 10months old with 9k on the clock. I dont want a replacement as I am sick and tired of the problems with both car and the dealer.
Is there anything I should say or not say at the meeting?
To be honest I would of probably rejected it awhile ago but Im a little bit out of my depth with this.
I would be grateful for any help.
Regards
Sam1974
Cheers
Sam
Sam
i don't know why so many are at the meeting ..........
at mine which was organised within a week of rejection there was to be myself, general manager, after sales manager at the meeting. no one from monkey uk as they couldn't care less anyway.
as it happened the after sales manager never turned up as he got stuck in traffic at forth road bridge coz of an accident so just left the two of us.
as there are so many of them, you may feel under a little pressure having no one on your side. therefore, take written details with you of every problem, conversation and dates if possible of what has happened. i did then which made it easy to refer to any point that arose.
also make details of all the inconvenience you have suffered, e.g. how many visits to dealership and needless miles travelled trying to rectify the problems.
unless they are in santa claus mood then it's likely you won't get a full refund as they'll make a charge normally known as a hire charge for the use you have had of the car and mileage travelled. before going have in your head what you think is reasonable.
i had only done 2500 miles and had the car 79 days before rejection of which the dealer had the car for 36 days. i had decided that if i took a replacement £300 would be fair for the hire charge.
when we were on the replacement topic the general manager said they would be right to charge £1200 but would bring it down to £600. obviously i laughed so eventually he went down to £450 where i stuck to £300. as i didn't let him win any arguement he eventually got pissed off with me and offered a full refund by cheque immediately if i walked away ... leaving the courtesy car. i then thought i didn't mean to push him that far
i had 20 miles to get home, no car and work to go to that afternoon. i then said that wasn't acceptable as a cheque would take a few days to clear and i couldn't buy a new car until it had.
i was also offered a full refund to buy a car from any other marque within their group. as i didn't know what i wanted i left that too. tediously he then made the hire charge £375 and a replacement. i kindly told him that if he didn't agree to £300 then i would let everyone in my employers head office (just round the corner) and ppl in stores around the country in their trading area know how bad their service was - he agreed to £300
it didn't end there as i had been driving a crappy rover 45 for the previous 3 weeks and i didn't want that while waiting on the replacement which took 5 weeks. i demanded a high spec 307 or 406 so we agreed on a new 307 2.0GLX.
i left happy - £300 for a new CC with no miles, a 02 reg instead of 51 reg, and free warranty, aa cover and road tax for 3.5 months.
i hope you can take points out of what i have mentioned for your meeting - good luck
at mine which was organised within a week of rejection there was to be myself, general manager, after sales manager at the meeting. no one from monkey uk as they couldn't care less anyway.
as it happened the after sales manager never turned up as he got stuck in traffic at forth road bridge coz of an accident so just left the two of us.
as there are so many of them, you may feel under a little pressure having no one on your side. therefore, take written details with you of every problem, conversation and dates if possible of what has happened. i did then which made it easy to refer to any point that arose.
also make details of all the inconvenience you have suffered, e.g. how many visits to dealership and needless miles travelled trying to rectify the problems.
unless they are in santa claus mood then it's likely you won't get a full refund as they'll make a charge normally known as a hire charge for the use you have had of the car and mileage travelled. before going have in your head what you think is reasonable.
i had only done 2500 miles and had the car 79 days before rejection of which the dealer had the car for 36 days. i had decided that if i took a replacement £300 would be fair for the hire charge.
when we were on the replacement topic the general manager said they would be right to charge £1200 but would bring it down to £600. obviously i laughed so eventually he went down to £450 where i stuck to £300. as i didn't let him win any arguement he eventually got pissed off with me and offered a full refund by cheque immediately if i walked away ... leaving the courtesy car. i then thought i didn't mean to push him that far
i had 20 miles to get home, no car and work to go to that afternoon. i then said that wasn't acceptable as a cheque would take a few days to clear and i couldn't buy a new car until it had.i was also offered a full refund to buy a car from any other marque within their group. as i didn't know what i wanted i left that too. tediously he then made the hire charge £375 and a replacement. i kindly told him that if he didn't agree to £300 then i would let everyone in my employers head office (just round the corner) and ppl in stores around the country in their trading area know how bad their service was - he agreed to £300
it didn't end there as i had been driving a crappy rover 45 for the previous 3 weeks and i didn't want that while waiting on the replacement which took 5 weeks. i demanded a high spec 307 or 406 so we agreed on a new 307 2.0GLX.
i left happy - £300 for a new CC with no miles, a 02 reg instead of 51 reg, and free warranty, aa cover and road tax for 3.5 months.
i hope you can take points out of what i have mentioned for your meeting - good luck
Derek
206CC 2.0SE Owner 2001 to 2004 - 308CC GT Owner 2010 to 2011 - Now RCZ GT 200BHP Owner
[img]http://www.ecosse-peugeot.co.uk/images/ecosse_logo.gif[/img] Peugeot Specialists: http://www.ecosse-peugeot.co.uk
206CC 2.0SE Owner 2001 to 2004 - 308CC GT Owner 2010 to 2011 - Now RCZ GT 200BHP Owner
[img]http://www.ecosse-peugeot.co.uk/images/ecosse_logo.gif[/img] Peugeot Specialists: http://www.ecosse-peugeot.co.uk
Thx Derek for the advise.
Im going to ring PUG UK and find out why they are attending the meeting since they dont get involved in rejects.
Im still a little unsure if I have a case under the Sale of Goods Act as they have fixed most problems.
Im thinking about approaching a solicitor, but they will charge me an arm and and a leg just to attend the meeting.
Any thoughts anyone.
Sam1974
Im going to ring PUG UK and find out why they are attending the meeting since they dont get involved in rejects.
Im still a little unsure if I have a case under the Sale of Goods Act as they have fixed most problems.
Im thinking about approaching a solicitor, but they will charge me an arm and and a leg just to attend the meeting.
Any thoughts anyone.
Sam1974
Cheers
Sam
Sam