Â£850 Bill For Hydraulic Tappet Replacement on 2.0L 2001

MissGinge · Post by **MissGinge** » Wed Jan 25, 2006 9:26 pm

Hi

Could anyone advise me on an address or phone number for Peugeot UK Customer Services...

I bought a 2.0L 206cc privately in September 2005, and in November the car lost power and felt very "chuggy".... Engine warning lights came on, then flashed, and eventually went off and the car seemed ok again...

Took it into my local dealer only to be hit by an Â£850 bill for the hydraulic tappets!

Had them replaced but have since been advised that the tappets in this model and year were the wrong size when manufactured... and that 9 out of 10 are replaced within the warranty period... I was obviously unlucky... On reading some of the posts on this forum, peugeot have been fitting the 1.8 or the 1.6 tappets in the 2.0L models when they've caused problems.... clearly this must be evidence pointing to the wrong sized tappets originally? Any advice please!!!!

As far as I'm concerned, surely this was a manufacturing fault and these cars should have been recalled?

I would be happy if peugeot would at least meet me half way. But I've already paid the bill and would like to find out where I stand, and whether or not my information is correct before I contact them all guns blazing...!

HELP PLEASE!

:rolleyes:

jojobrighton · Post by **jojobrighton** » Thu Jan 26, 2006 12:06 am

i also got a bill for Â£850 .
mines a 2.0l 2002 , also told it was the tappets i paid it but luckily AA paid half.
i since found out my friend at work had the same car and had same fault but peugeot

wont admit that this is a common fault its disgusting that they get away with it

MissGinge · Post by **MissGinge** » Thu Jan 26, 2006 5:36 pm

Mmmmm.... I'm going to try Customer Service first, but maybe we should all get together and approach someone like Watchdog or GMTV???? - I noticed a Watchdog link on here, but it doesn't work....

I'm up for doing so if anyone else is?

Peter · Post by **Peter** » Thu Jan 26, 2006 7:37 pm

This should be the link you need.
http://www.bbc.co.uk/watchdog/contact/index.shtml

geraldine · Post by **geraldine** » Tue Feb 07, 2006 7:26 pm

I too have just found out that my car 2.0 SE (2004) needs the hydraulic tappets replaced. I bought my car on 1st March 2004 so by rights it should be covered under the guarantee. I found out today at Peugeot that my car was imported on 25/12/03, so in fact it's not under guarantee. They are telling me that the guarantee starts on the day it was imported. Has anyone else experienced this problem, if so was it resolved? The price I was quoted was Â£763....I don't think so. I am definitely going to follow this through with both Peugeot, Trading Standards and Watchdog. A guarantee is only a guide, by law the part or item sold should last a reasonable lenght of time. I don't think 1-2 yeards is a reasonable lenght of time for this type of part to last. They should not be allowed to get away with this.
Sorry if I am ranting and slightly mad (this is my 1st post) but after reading the posts here it is aparent that Peugeot know there is a problem and are allowed to charge customers to put right what should have been right at the start.

DPH · Post by **DPH** » Tue Feb 07, 2006 8:16 pm

If you were the first owner and you took delivery on 1st March 2004 your warranty should be from the date of purchase, so it was in the country without an owner for 3 months - an item in a shop could be on the shelf for 6 months but it is still guaranteed free of manufacturing defect for the same period of time as one made and bought within a week.

geraldine · Post by **geraldine** » Wed Feb 08, 2006 7:48 pm

That's exactly what I told Peugeot, however I now think they were just trying anything to get out of doing this repair under guarantee. They will have to provide me with the import paperwork and a statement clarifying this rule. I am going to write to their Customer Services and Trading Standards to get a full investigation. Even if they dispute the guarantee, the Sale of Good Act should cover me, it is an inherent fault that clearly was there from the start. I will keep people informed if I get anywhere, as I think anyone who had the same problem should go back to them.

DPH · Post by **DPH** » Wed Feb 08, 2006 8:13 pm

Good luck with Customer Services, the phrase chocolate fireguard has been used to describe them on more than one occasion, if you get trading standards involved they might perk up and get it resolved quicker for you. A few alternatives could be Watchdog and magazines........bad press always gets the right people involved.

reap · Post by **reap** » Thu Feb 16, 2006 10:32 pm

hi all.
ive gone out on a limb here for you,but i gonna post this for you guys to see.
this the offical peugeot knowledge of the hydrolic problem and fix with the 1.8 units.
this is usally reserved for branch managers and mastertecs and you can appritiate very sensitive material.
i will denie all knowledge of this if im am found out!!!
this should stir up a few hornets.and poss get peugeot to meet you halfway on repair bills.

lookie here.

pushrods are a poor french translation to english for tappets
and ew7 is the 1.8 engine.

Post by **Lyndon** » Fri Feb 17, 2006 6:37 pm

thanks for the info reap

think it's about time peugeot release their er mistake and put it right

TonyG · Post by **TonyG** » Wed May 10, 2006 12:58 pm

Did you manage to get a satisfactory response from Peugeot as my wifes 51 plate 2.0 206cc has just been diagnosed with the same fault despite us complaining of the 'emission and catalytic fault' appearing many times during the warranty period. This 'fault' occurred often after wet weather and it showed with extremely rough running of the engine which when taken to the dealership they promptly stated 'no fault found' when it was placed on the diagnostic machine. As you stated the fault disappeared only to re-emerge later.

Post by **GrandadMonkey** » Thu May 11, 2006 6:57 am

I noted this from Honest John's website. He talks about common 206 faults.

"On 206 GTIs used for short runs from cold emulsified oil can block the feeds to the hydraulic tappets leading them to fail within 3 years. The cure is to fit oil feeds and tappets from the 2.2 engine."

My own personal opinion is that although Peugeot state 2 years/20,000 miles between oil and oil filter changes I change my own oil and filter more frequently than that. Even with fully synthetic I'd never exceed 10,000 miles between changes.

Oil is cheaper than a new engine !

Regards, Ron

kevbax2 · Post by **kevbax2** » Thu Jun 08, 2006 8:30 am

My girlfriend bought a Y01 1.6CC 3 months ago from a 'car supermarket' for nearly Â£8k.. There are 2 problems and with no warranty I'm looking for help as to what to do next as I'm getting advice from anyone who has ever owned a car - and they all seem to know what's wrong! So I thought I'd head to the experts!
1st problem. Girlfriend let it run out of petrol. She filled it back up again, but now hardly runs at all.. little or no acceleration in low gears, cuts out, and that's when it starts. Engine management light on, handbrake light on and ABS light on when driving. . We've had suggestions that something to do with the fuel management needs resetting, but having found nothing of this type of thing on this site, then I doubt this is true. There's also been a suggestion that something in the bottom of the tank has damaged 'injectors'. Now I've no idea what that is, but it sounds expensive.
2nd problem. . After reading loads of the forum notes on here, our CC seems to have the 'too big valves' problem. Which seems to be a common fault on CCs of this age and engine. The acceleration in low gears was pathetic for a 1.6. Don't know if the 2 issues are related. Also if I can prove that either of the problems were there when I bought it, I can go to Trading Standards and force the 'car supermarket' to repair it. If not, then I'm probably going to try Trading Standards anyway, suggesting that you don't pay Â£8k for any car for it to die after 12 weeks.. Any advice would be greatly appreciated...